IMPORTANT: You must contact PRO MARINE RC to request a Return Merchandise Authorization (RMA) number before returning ANY products. Items returned without an RMA number will be rejected and returned to the customer at their expense.
NOTE: ALL CUSTOM PAINTED , BUILD BOATS HAVE A NO RETURN POLICY. THESE WILL HAVE BEEN MODIFIED FROM OEM AS PRODUCED AND CAN NOT BE COVERED UNDER NORMAL WARRANTY. AS WE WANT HAPPY RETURNING CUSTOMERS, WE WILL DO EVERYTHING TO HELP YOU. OUR CUSTOM BOATS ARE LIGHTLY TESTED BEFORE SHIPMENT AND PICTURES WILL BE SUPPLIED FOR APPROVAL.
Please follow these four simple steps to return a product that you have purchased from Motion RC.
Step 1 : Review Pro Marine RC Return Policy –
Can your product be returned?
If you ordered the wrong item or you no longer want your item, you can return new, unassembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of return shipping.
Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.
Clearance Items and Scratch and Dent Items are sold "as is" and cannot be returned or exchanged under any circumstance.
If your return is the result of a shipping error (we shipped you the wrong product), Pro Marine RC will pay the return shipping costs.
Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the Pro Marine RC product warranty policy.
Step 2 : Contact Pro Marine RC to request an RMA number
firstname.lastname@example.org or call 317-319-5751
You can obtain an RMA number by either telephone or email. E-mail RMA requests are preferred and will be processed more quickly. To submit an RMA request via email:
Step 3 : Ship your returned product(s) to Motion RC
Once you have your RMA number, pack the merchandise you are returning in an appropriate shipping container to prevent damage. Write RMA number on shipping box.
You must include ALL the packaging which came with your original order. If possible, reuse the shipping container we originally sent to you. Ship your package using a "trackable" shipping carrier like USPS, UPS or FedEx. We strongly recommend insuring your package for the value of the contents. Pro Marine RC is not responsible for lost or damaged packages sent by customers.
Note - Clearly write your RMA (Return Merchandise Authorization) number on a piece of paper/note and place it inside your box..
Send your package to:
Pro Marine RC
9105 E 56th St
Indianapolis , IN 46216
Step 4 : Process refund, store credit or replacement
Once we receive your package we will inspect the returned product(s) to ensure they are in new condition. If the returned product(s) are in new condition we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or Motion RC. If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you (at your expense).
Please note that the entire return process usually takes two to three weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).
uthorization) number on a piece of paper/note and place it inside your box..
Consent to Processing of Personal Data and Information on Processing of Personal Data @ PRO MARINE RC
By this, you give the consent to processing of your personal data by the company Pro Marine RC llc, for the purposes of commercial communication (sending marketing offers) and other marketing activities towards your person, including the purchase satisfaction surveys. You have the right to withdraw your consent at any time, and then no further commercial communication will take place. For more detailed information concerning processing of your personal data, see below.
1. IDENTITY AND CONTACT DETAILS OF THE CONTROLLER
1.1. The Controller of your personal data is the company WIX and Pro Marine RC( REGISTERED ADDRESS AS 9105 E 56THST, SUITE A, INDIANAPOLIS, IN 46216, USA (hereinafter referred to as "Controller").
1.2. The Controller´s contact details are as follows: shipping address: PRO MARINE RC 9105 EAST 56THST, SUIOTE A, INDIANAPOLIS IN 46216 USA, PHONE 317-319-5751.
1.3. The Controller has not appointed a Data Protection Officer.
2. LAWFUL BASIS FOR PROCESSING OF PERSONAL DATA
2.1. The lawful basis for processing of your personal data is your consent given to the Controller within the meaning of Article 6 (1)(a) of the Regulation No.2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter the Regulation).
3. PURPOSE OF PROCESSING OF PERSONAL DATA
3.1. The purpose of processing of your personal data is commercial communication and other Controller´s marketing activities towards you, including the measurement of your purchase satisfaction at the Controller and providing technical support with regard to usage of the purchased products.
3.2. The Controller does not use automated individual decision-making within the meaning of Article 22 of the Regulation.
4. PERIOD OF RETENTION OF PERSONAL DATA
4.1. The period for which the personal data will be stored by the Controller is 10 years, however no longer than after you have withdrawn the consent with processing your personal data for these purposes.
5. OTHER RECIPIENTS OF PERSONAL DATA
5.1. There will be no third party recipients of your personal data.
5.2. The Controller does not intend to pass your personal data to a third country (a country outside the EU) or an international organization.
6. RIGHTS OF THE DATA SUBJECT
6.1. Under the conditions specified in the Regulation, you have a right to request that the Controller provides access to your personal data, a right of rectification or erasure of your personal data, eventually a right to restriction of their processing, a right to raising an objection against the processing of your personal data, and, furthermore, a right to your personal data portability.
6.2. You have the right to withdraw the consent with processing of your personal data given to the Controller at any time, without affecting the lawfulness of processing of your personal data based on the consent before its withdrawal. Your consent with processing of personal data may be withdrawn in the following way: in writing to the address of the company's office, via telephone or e-mail.
6.3. If you suspect that the processing of your personal data has breached or is breaching the Regulation, you have the right to lodge a complaint with a supervisory authority.
6.4. You are not obliged to provide your personal data. The provision of your personal data is neither a statutory or contractual obligation, nor a requirement necessary to enter into a contract.
6.5. At any time you have the right raise an objection to the processing of your personal data for the purposes of direct marketing including profiling, if the profiling relates to such direct marketing. If you raise an objection against the processing of your personal data for the purposes of direct marketing, your personal data shall no longer be processed for these purposes.
Policy and procedures:
When your order is placed it will be shipped within 24hrs. We strive to give you the best customer service available. I
f you have any issues at all please email or call us . We will respond as quickly as possible. Pro Marine RC is not responsible for injury, death or loss of property from using our products.These are dangerous and fast boats, sharp spinning propellers , Lipo Batteries and sharp rudders
. They can cause injury. You assume all responsibility when you purchase any of our boats, batteries or parts. Modifying our boats voids warranty immediately. Use only as directed and intended